Terms And Conditions

General website terms and conditions can be viewed here

Ecommerce terms and conditions

Please be aware that your login details are private and personal. They should not be disclosed or shared with any other parties as this may result in the suspension of your online account. By placing an order with J. W. Gray & Co. Ltd. (hereafter referred to as the Company) you are accepting the terms and conditions shown below. All credits and discount terms are at the discretion of J. W. Gray & Co. Ltd.

Receipt of goods & shortages in delivery

Acceptance of goods and the accompanying invoice is taken as confirmation that you have checked and received goods as stated. Our driver should be notified at time of delivery of any discrepancies. In the event of discrepancies, the delivery receipt document (a copy invoice) must be amended, initialled, and dated by our driver, they will then provide credit request. Once the driver has left your premises no responsibility for shortages will be accepted by the Company.

Overdue and unpaid accounts

When an account is not settled on the due date, we are unable to supply further goods on a credit basis until such time as the account is settled. Goods supplied by the Company remain our property until paid in full and we reserve the right to uplift our stock from debtor’s premises. We reserve the right to request in writing any customers account to be paid in full if the account exceeds the credit terms.

Payment by cheque which are returned

All sums outstanding to the Company will require to be paid within seven days of notification by us, that a dishonoured cheque has been received.